A flat tyre threatened to keep this customer off the road, and off the sofa, before he was due to watch England's World Cup match with his mates. Here's how we got the right tyre sourced and fitted the same day, with time to spare before kickoff.
This is what mobile flat tyre repair in Hitchin looks like when the clock is against you and the tyre itself is the problem. This customer had a flat, but the size he needed wasn't sitting on the shelf at the places he'd already tried. With England's World Cup match kicking off later that day and mates coming round to watch, waiting wasn't really an option.
He called QuickGrip explaining the situation. Rather than tell him to keep ringing round, we got to work sourcing the tyre ourselves while confirming we could get to him in Hitchin the same day.
He explained he'd already tried elsewhere and no one had his tyre size in stock, and that he needed the car sorted that day to have mates round for the match.
We checked what was available across our own stock and suppliers and moved quickly to get hold of the correct size, rather than leaving him to keep searching himself.
Once the tyre was in hand, our technician fitted it, balanced the wheel, and ran a safety check - all completed well before kickoff.
No one should have to miss kickoff over a flat tyre.
A flat tyre with an awkward size to replace is one of the trickier call-outs we deal with, and timing pressure - whether it's work, family, or getting the mates round for the football - only adds to it. Where the size isn't sitting on the van, we'll look at the fastest way to get hold of it rather than telling the customer to come back another day.
Call us with your location and tyre size and we'll confirm availability and the fastest way to get you moving again, wherever possible the same day.